
Four things that make CPX different
Driven by qualitative Insights
Adds the ‘why’ to the ‘what’ in our understanding of customers & people
CPX is done with you not to you
Builds your peoples knowledge of customers & each other and their ability to drive agility and change
Role models a more co‑operative, and empathic way of working
Stages link & build on each other
You may have addressed some components, but all need to be completed.
Simplification of the business
By prioritizing what are the key ‘jobs to be done’ to better deliver to the purpose