Four things that make CPX different

Driven by qualitative Insights

Adds the ‘why’ to the ‘what’ in our understanding of customers & people

CPX is done with you not to you

Builds your peoples knowledge of customers & each other and their ability to drive agility and change

Role models a more co‑operative, and empathic way of working

Stages link & build on each other

You may have addressed some components, but all need to be completed.