CASE STUDY: Woolworths

Unravelling the complexity of people

As retailers and their suppliers responded to the demand for a new wave of credible pre-prepared meal options, no less than 26 disparate categories of ‘convenience meals’ had been ranged.

For those customers cautiously trialing the new options, and coming to terms with the prejudice around ‘convenience’, navigating the shelves had become challenging.

Solving problems

Via a thorough, ‘live’ shopping review across multiple store layouts, to take a customer centric perspective, across a spectrum of  user segments.